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Question

Upgrade not delivered

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Hi there I recently upgraded on 26 July. My order was scheduled for delivery on 28th July. Dpd has said they haven't scanned it since 27th July and I need to raise a check with id, I have been on live chat twice now and they have been no help. I'm stuck paying for a phone I don't have.

iD Mobile Employee

Hi @Csmyth944,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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