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New Contributor
July 31, 2026
Question

Upgrade not delivered

  • July 31, 2026
  • 1 reply
  • 9 views

Hi there I recently upgraded on 26 July. My order was scheduled for delivery on 28th July. Dpd has said they haven't scanned it since 27th July and I need to raise a check with id, I have been on live chat twice now and they have been no help. I'm stuck paying for a phone I don't have. 

    1 reply

    iD Mobile Employee
    July 31, 2026

    Hi ​@Csmyth944,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.