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Community Member
October 19, 2025

upgrade pre order delivery issue

  • October 19, 2025
  • 2 replies
  • 126 views

Hi, 

I purchased an upgrade of the iPhone 17 on Monday of this week and wasn’t aware it was a pre order? Nothing was said when I was going through with the purchase about it being a pre order. 
just wondering if anyone knows how long I could be waiting as I’ve tried to speak to agents on the chat and I can never get through to anyone

    2 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    October 19, 2025

    It states ‘Delivered by 30/10/2025’ on the web page.

    https://www.idmobile.co.uk/shop/pay-monthly/apple-iphone-17

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    October 19, 2025

     Hi, ​@Ryxnjxnes11 

     

    Thank you for your message, and I’m sorry for any confusion regarding your iPhone 17 upgrade.

     

    Pre-orders can sometimes be easy to miss during the purchase process, and I understand how frustrating it is not knowing the expected delivery timeframe. 

    I also apologise that you’ve had difficulty reaching an agent via live chat. Our team is currently experiencing high demand, but we’re working to assist everyone as quickly as possible.

    If you’d like, please send us your order details via private message on our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk.  We’ll check the status of your order and provide an update.

     

    Thank you for your patience and understanding.

     

    -Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.