upgrade pre order delivery issue

Forum|Forum|3 months ago
October 19, 2025
2 replies
84 views

Ryxnjxnes11
Community Member

Hi,

I purchased an upgrade of the iPhone 17 on Monday of this week and wasn’t aware it was a pre order? Nothing was said when I was going through with the purchase about it being a pre order.
just wondering if anyone knows how long I could be waiting as I’ve tried to speak to agents on the chat and I can never get through to anyone

+26

WelshPaul
Platinum  Contributor
Forum|Forum|3 months ago
October 19, 2025

It states ‘Delivered by 30/10/2025’ on the web page.

https://www.idmobile.co.uk/shop/pay-monthly/apple-iphone-17

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+3

Zandile M
iD Mobile Employee
Forum|Forum|3 months ago
October 19, 2025

Hi, @Ryxnjxnes11

Thank you for your message, and I’m sorry for any confusion regarding your iPhone 17 upgrade.

Pre-orders can sometimes be easy to miss during the purchase process, and I understand how frustrating it is not knowing the expected delivery timeframe.

I also apologise that you’ve had difficulty reaching an agent via live chat. Our team is currently experiencing high demand, but we’re working to assist everyone as quickly as possible.

If you’d like, please send us your order details via private message on our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’ll check the status of your order and provide an update.

Thank you for your patience and understanding.

-Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.