Hi ​@hannahmnew22,

Thanks for getting in touch.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Hi I want to cancel my upgrade and return the phone please 

Hi ​@Zain Mughal ,

I’m really sorry to hear you want to cancel your upgrade. I completely understand you’ve changed your mind.

To get this sorted for you and make sure you can return the phone and keep your number, the best option is to speak with our Live Chat team who can process the cancellation and arrange the return for you.

You can reach them here:

 https://www.idmobile.co.uk/live-chat

They’ll be able to check your upgrade, stop the process if possible, and guide you through the returns steps while ensuring your number stays active on your account.

Lamiya