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Community Member
August 6, 2026
Question

Where is my order?

  • August 6, 2026
  • 1 reply
  • 13 views

Hi,
I placed an order on Saturday 2/8 and it’s now 6/8 
I received a confirmation email but nothing since - I have also received the packaging to send back my old phone. Where are the updates? Is it out of stock? When will I received it?
I have had great service from you in the past on other phones for my family but the lack of updates is not good. 

    1 reply

    iD Mobile Employee
    August 6, 2026

    Hi ​@phildg 

     

    Thank you for getting in touch, and I'm sorry for the lack of updates regarding your order.

    I can appreciate how frustrating this must be, especially as you've already received the trade-in packaging and have had positive experiences with us in the past.

    Please send us a private message via our socials (Facebook or Instagram) so that we can assist you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

     

     

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