Community Member

where is my phone upgrade at?

Forum|Forum|3 months ago
May 30, 2026
1 reply
22 views

I placed an upgrade at the beginning of May, on the 18th of May the order had been processed and I was to await an email regarding delivery, but today 30th May, I still have had no email or delivery. Please can someone advise me as to what is happening and when I should receive my phone.

iD Mobile Employee

Hi @Naomi83,

Thank you for reaching out. We’re sorry to hear about the experience you’ve had with your order.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline