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where is my phone upgrade at?

  • May 30, 2026
  • 1 reply
  • 9 views
N
Community Member

I placed an upgrade at the beginning of May, on the 18th of May the order had been processed and I was to await an email regarding delivery, but today 30th May, I still have had no email or delivery. Please can someone advise me as to what is happening and when I should receive my phone.

    1 reply

    Anneline M
    iD Mobile Employee
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    • Anneline M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@Naomi83, 

     

    Thank you for reaching out. We’re sorry to hear about the experience you’ve had with your order. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

    Anneline

     

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