Skip to main content
Question

wheres my phone?

  • July 2, 2026
  • 1 reply
  • 7 views
R
Community Member

My phone was meant to be delivered several weeks ago, spoke to DPD and they said it's been returned back to the sender. Went to the store, they can't help, and I'm literally going around in circles. I'm being charged for my upgrade, yet have no phone? 

1 reply

Hosai W
iD Mobile Employee
Forum|alt.badge.img+5
  • Hosai W
  • iD Mobile Employee
  • July 3, 2026

Hi ​@Rugbyboy79 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement