I have got the same, already waiting 6 full working days for refund. 

Hi ​@Arek.J  and ​@TR1GG 

I've just sent you two a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Still waiting on this refund tomorrow the 13th is the latest the last agent in chat I spoke to said it would be hitting my bank I have chat transcript of this too though I’m not holding my breath but  looks like I will have to try get the bank to get my money back as well as speaking to ombudsman about the theft Id mobile have had my money since the 25th of April. 

Hi ​@TR1GG.

Thank you for your post. I’m really sorry to hear about the frustration and concern this situation has caused you.

When a device is returned, the refund is only processed once the handset has been received and scanned in at our warehouse. This is the point at which the return is officially confirmed and the refund process is triggered.

I understand this has been ongoing since 25th April and I’m sorry for any confusion caused regarding timescales previously advised.

Please contact us directly via live chat so we can track your return and provide you with an accurate update on its current status: https://www.idmobile.co.uk/live-chat.

If you’re still not satisfied after this, we can also escalate your case to our Complaints Team for a full review.

Thanks,

Marquerita

The iD Mobile Team

I’ve been on chat multiple times and each time a different day and excuse I’ve actually got a complaints ref number unless that’s made up too but the refund should have been in my bank today but ….. it’s already past the 14 days and my consumer rights have been effected as well as your company standards and responsibilities

Hi ​@TR1GG.

Thank you for your response.

I’m really sorry to hear about the frustration this has caused you.

I’m glad to hear that our Complaints Team are already investigating this for you. To ensure we can give you the most accurate and up-to-date information, please send us a message via your inbox so we can check if there are any recent updates on your complaint and advise you further: https://community.idmobile.co.uk/inbox/overview.

We appreciate your patience while this is being looked into and we’re keen to help get this resolved for you as soon as possible.

Thanks,
Marquerita
The iD Mobile Team

Out curiosity how many digits should the complaints reference number be? 
I ask because I don’t believe a word any of the agents I’ve spoken too say.

Hi ​@TR1GG,

The reference numbers for this are 9 digits.

Thnaks,
Hosai

08000491300 Is this number a legit id mobile number ? As just rang about my complaint and then hung up on me ……..

Hi ​@TR1GG ,

Our complaint reference numbers do not usually begin with 0 unless it is an older complaint. Newer complaint reference numbers are typically 9-digit numbers that start with either 4 or 5.

I will look into this for you.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z