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Community Member
Notebook20
Community Member
September 12, 2026
Question

why my new grade was not cancelled a week ago

  • September 12, 2026
  • 1 reply
  • 13 views

I am trying to find out why my new upgrade was not cancelled on the 5th Sept,when i spoke onthuz chat line for an hour and a have with someone in customerservice, the reason I cancelled was due to delivery issues

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 15, 2026

    Hi ​@Notebook20,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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