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Wrong Address

  • May 11, 2026
  • 1 reply
  • 4 views
F
Community Member

I need to change my delivery address as you e selected the wrong address even though I put a different address in there 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 11, 2026

    Hi ​@First Flow,

     

    I am so sorry to hear that the incorrect address is on your order. 

     

    Kindly note that once the order has been placed, we cannot amend any of the information on the order. You would need to delete the order and then place a new order with the correct address. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 

    Once connected, simply explain your request and an advisor will assist you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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