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Wrong Address

  • May 11, 2026
  • 3 replies
  • 29 views

I need to change my delivery address as you e selected the wrong address even though I put a different address in there 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • May 11, 2026

Hi ​@First Flow,

 

I am so sorry to hear that the incorrect address is on your order. 

 

Kindly note that once the order has been placed, we cannot amend any of the information on the order. You would need to delete the order and then place a new order with the correct address. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

Once connected, simply explain your request and an advisor will assist you further.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • July 27, 2026

I have joined ID mobile this afternoon.  I noticed on the welcome email you have an incorrect address for me.   Currently no one is living at that address and I will not be able to get the SIM card.

 


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  • iD Mobile Employee
  • July 27, 2026

Hi ​@Hilly Ward 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile m

The iD Mobile Team