Wrong Address

Forum|Forum|14 days ago
September 15, 2026
1 reply
14 views

Ive ordered my sim to the wrong delivery address as i have just moved away for uni and there was no option to add a second address when i was doing it. I am trying to log into the app to see what i could do but since i dont have the sim yet, i dont know my number. I have been trying to get in contact with Royal mail but is there anything else i can do?

I also cant use the live chat because i dont have my sim number so theres not much ive been able to do. Surely a number a customer can call is important.

Z

Zandile M

iD Mobile Employee

Hi @Lils1386

Thank you for getting in touch with us, and I'm sorry to hear you've had trouble with the delivery of your SIM card.

If the SIM has been ordered to an old address, we're unfortunately unable to intercept or redirect the delivery once it has been dispatched. However, if you're unable to retrieve the SIM from the delivery address, we can arrange for a replacement SIM to be sent to your current address.

Please send us a private message via our socials (Facebook or Instagram) so that we can look into the status of your order.

Thank you,

Zandile M

The iD Mobile Team

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