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Question

wrong package delivered

  • July 22, 2026
  • 1 reply
  • 8 views
M
Community Member

Today I have had a parcel delivered by dpd after giving the PIN number to the driver , they have given me the wrong package, I have contacted dpd and they are collecting the wrongly delivered package tomorrow, I would like to know when I can expect my delivery of my new phone which is an iPhone 16 plus , order reference is [REMOVED].

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 23, 2026

    Hi ​@Mcneal,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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