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Question

Account has been stolen/closed

  • May 9, 2026
  • 5 replies
  • 20 views
A
New Contributor

Someone has managed to get into my email and authorise a new e sim to be sent to them, they have changed my email meaning I can't get back into my account or number etc. What can I do?

    5 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • May 9, 2026

    This isn’t CUSTOMER SERVICE; go to the CHAT PAGE; type “SPEAK TO AN AGENT”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • AEAGLE
    • Author
    • New Contributor
    • May 9, 2026

    Would be helpful if they were still open

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 9, 2026

    Hi ​@AEAGLE 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • AEAGLE
    • Author
    • New Contributor
    • May 9, 2026

    Hi ​@AEAGLE 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    There’s nothing in there

     

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • May 9, 2026

    Hi ​@AEAGLE,

    I can confirm that there is a message sent to you please confirm if you have received this?

    Thanks,
    Hosai
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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