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Community Member
Bhavik
Community Member
Oct 5, 2026 1:41 PM UTC

any your network change Announcement

Hi, I received a call today from 01218330064 from someone named Alex, who said they were calling from 3 Network. They told me that my network company is merging with 3 Network and that I would need to replace my SIM. They also said that a replacement SIM would be delivered to my address tomorrow.

Before I make any changes or provide any information, I would like to confirm whether this call is genuinely from 3 Network.

I have previously been a victim of a scam call, where someone activated a plan on my ID Mobile account without my permission. Because of this, I am very cautious about unexpected calls.

If there is any genuine change required to my account or SIM, please contact me by email and confirm the details in writing.

Please let me know whether this call and the SIM replacement request are genuine.

Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 13, 2026 10:32 AM UTC

    Hi ​@Bhavik,

     

    Thank you for checking with us before taking any action.

     

    From what you've described, this does sound like a scam call. It's a good thing you contacted us to verify it first.

     

    We would never call you unexpectedly to offer or send a replacement SIM card. The only time a customer would normally receive a call from us is if they have specifically requested a callback.

     

    We'd recommend blocking the number and not providing any personal or account information if they contact you again.

     

    Thank you for reporting this to us. We appreciate you making us aware of it, and we're glad you took the time to check before making any changes to your account.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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