Hi ​@Laly,

Thanks for bringing this to our attention.

We can't verify those numbers as genuine iD Mobile contact numbers, so we'd recommend treating them as suspicious. We'd also suggest blocking and reporting the numbers if the calls continue.

Please remember that iD Mobile will never ask you for your banking details, passwords, PINs or security codes over the phone.

It's also worth noting that we would generally only call you if you've requested a callback or if we've contacted you beforehand to let you know to expect one.

If you're ever unsure whether a call is genuine, don't share any personal information. Simply end the call and contact us through one of our official channels instead.

Regards,

Gemma M

The iD Mobile Social Media Team

Oh, no.

I gave them all my bank details as I wanted an add on to use data in Turkey. They changed my password twice and added extra data for UK which I didn't need, but I have frozen my card before any payments left my account. 

Can someone call me and help me with removing the other adds on as I only needed the one for roaming in Turkey, which I actually used.

I have frozen my card and will stay like that until my bank will send me another card but I need to sort this out before I unblock my card again.

Can I have a ID phone number or email address please?

Thanks

Regards, 

Laura

You need to pursue such issues via the CHAT PAGE, not a community forum; 

type “SPEAK TO AN AGENT”.

Hi ​@Laly,

I am so sorry to hear this has happened, but I'm glad you've already frozen your card to protect your account!

Because your bank details and password may have been compromised, please make sure to contact your bank immediately to report this fraud if you haven't already.

I've just sent you a private message so we can look into your account and help get those extra add-ons removed for you right away. To view it, click your profile picture in the top-right corner and select 'Private Messages', or use this direct link: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there!

Thanks,

Gemma M

The iD Mobile Social Media Team