Morning ​@Isaac Figliuoli,

Thank you for bringing this to my attention. I’ve looked on the backend and cannot find a user called “Irene Morgan”. Please can you share:

1. A screenshot of the email you were sent?
2. If you have received any Private Messages here on Community asking for your email address.

Thanks.

This gang is still active, I got stung by ‘Jason’ and his pals a few weeks ago. My post to the forum was deleted (not by me!) so I can’t confirm but I think ‘Irene’ was involved as well. It’s currently being investigated by iDmobile fraud team.

I only posted to the forum because I couldn’t find a way to contact customer support on the iDmobile website. Too late I found a link for online chat (wish I had seen it sooner, would have saved a lot of grief)

Beware: do NOT accept any offer of support from a forum post, they do not make outbound calls to contact customers. Just use chat to contact the real support team.

Steve

Hi ​@SteveMGB,

Thank you for raising this and I’m sorry this has happened to you. Do you have any screenshots of any interactions with Jason or Irene?

Thanks.

This is a genuine question, but what was so difficult about finding help on the iD Mobile website? It’s a lot more work and, in my opinion, more difficult to locate the community forums, register for an account and create a post requesting help here than it is to simply go to the idmobile.co.uk website and click on Help & Support > Chat to us > Live Chat.

Hi,

I have been contacted by Irene Morgan and Jason in the past week. They scammed me into think they were sending a new SIM card because I wanted to change the name of one of my plans to my wife’s name. They said they had to take a security deposit for this, I stupidly gave them my card details and they took a £40 payment under ‘TESCO’, but then refunded it the next day.  Yesterday they called saying there was a problem in sending the new SIM card, so they need to take another payment from another card, but then took a payment from the original card under the name ‘PUBGMOBILE’ for about the same amount.

I then phoned the ID Complaints Team and after explaining what had happened then said that ID mobile would never ask for security deposits. I have contacted my bank, reported both cards I gave them details of as stolen, so will get new cards. I will also report the recent transcation from ‘PUBGMOBILE’ as fraud.

Irene Morgan is still claiming to be a member of the ID Mobile support team, and that she use this specific Gmail address for direct customer correspondence in certain escalated cases.

So please do not accept any calls claiming to be from ID mobile and do not response to any emails from Irene Morgan email address.

David

Hi ​@theatreowl,

I’m so sorry to hear about this. Please can you share any screenshots of any contact from Irene Morgan and Jason? This includes emails or email addresses and mobile numbers they’ve used.

I’d like to get this escalated with our Fraud team ASAP.

Thanks.

Hi ​@Matthew T,

Thanks for your response how would you like me to share any screenshots, email adresses?

David

Hi ​@theatreowl,

Apologies for the delay getting back to you. I’ll send you a Private Message now.

Thanks.​

Hey ​@KevinA,

Thanks for sharing this. I’m glad our Live Chat team were able to resolve the issue.

I can confirm the email you received is not from iD Mobile and we do not use WhatsApp to contact our customers.

Please can you share the email address and mobile numbers that have contacted you? I’ll then report this to our fraud team.

Thanks.