Please someone with some knowledge on customer service at least can you help me 

My stolen phone comes with 2 imei numbers to which one has been blacklisted and so the other should to registered or not its on the same phone that was stolen so basically thiefs can still use the phone 

Well im talking on live chat and storm wants to block my sim yet again  and keeps calling me a mr seems he dont read the chat as he should as to why would I want my sim blocked yet again this is all causing me distress with my phone stolen and them being able to use the dual sim tray ive read up on line both imei in that same phone should be blacklisted not the previous imei for the phone im using again coz my new phone stolen give head a wobble and please help