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Brsbrabrs
New Contributor
Brsbrabrs
New Contributor
August 13, 2025
Solved

Call from 'ID' askin for iD app verification code.

  • August 13, 2025
  • 4 replies
  • 177 views

Hello

Yesterday I received a call from someone claiming to be from I'd mobile fraud dept. They said someone had logged into my account and tried to buy an iPhone. They had my full name and postcode and called from a withheld number. They said I had to give them a verification code to have the iPhone order cancelled. 

I didn't proceed further with the call and am wondering whether this was a legitimate call or not?

Thanks 

    This topic has been closed for replies.
    Best answer by WelshPaul

    It was a scammer trying to scam you. You can initiate a live chat session with a live chat agent whom will be able to confirm this using the link below:

    https://idmobile.co.uk/live-chat

     

     

    4 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 13, 2025

    It was a scammer trying to scam you. You can initiate a live chat session with a live chat agent whom will be able to confirm this using the link below:

    https://idmobile.co.uk/live-chat

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    August 14, 2025

    Hi ​@Brsbrabrs  it doesn’t sound legit to be honest, and a little concerning you have given them the code.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there. 
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Brsbrabrs
    New Contributor
    BrsbrabrsAuthor
    New Contributor
    August 14, 2025

    Hi

     

    I didn't give them the code as it said it would never be asked for in a call or chat. 

     

    Thanks 

      Siân W
      iD Mobile Employee
      Siân W
      iD Mobile Employee
      August 14, 2025

      Ah OK that's a relief to hear ​@Brsbrabrs 

      I suspect it was a scam call, please be careful to not give codes over the phone, especially if you were not expecting any call.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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