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Community Member
July 5, 2026

cannot get e sim

  • July 5, 2026
  • 2 replies
  • 5 views

Hi,

I requested for a replacement e sim but I get an error message each time.

 

thanks,

Nazik 

[IMAGE REMOVED]

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 5, 2026

    You can’t do it this forum; use CHAT PAGE, type speak to a person😃

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 7, 2026

    Hi ​@NElfaki,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.