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cannot get e sim

  • July 5, 2026
  • 2 replies
  • 5 views

Hi,

I requested for a replacement e sim but I get an error message each time.

 

thanks,

Nazik 

[IMAGE REMOVED]

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 5, 2026

You can’t do it this forum; use CHAT PAGE, type speak to a person😃


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2026

Hi ​@NElfaki,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team