DPD lost my parcel and ID refuses to start an investigation | iD Mobile Community
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Question

DPD lost my parcel and ID refuses to start an investigation

  • October 6, 2025
  • 1 reply
  • 48 views

DPD was supposed to deliver my new upgrade on Thursday, I wasn’t at home, so went online and paid for it to be delivered on Saturday. It was not delivered. The parcel was not scanned since Thursday so they don't know where it is. I spoke to DPD and they told me that they cannot start an investigation, the sender should do it. I spoke to ID customer service chat and they told me they cannot ask DPD to start investigation as I should do it, so I called DPD again and got the same answer that sender has to do it. So what do I do now, I cannot start investigation, ID says they cannot, I don’t have my new phone. Quite appalling customer service from ID so far, given me no resolution whatsoever. 

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 7, 2025

Hi there ​@Ksenija, sorry to hear that. The live-chat should be able to raise an investigation with DPD, so please ask them to do so:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler