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Question

dpd lost phone replacement being sent but when

Forum|Forum|4 months ago
May 6, 2026
1 reply
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Spoke to the complaints team on the phone on the 4th and they said a replacement phone was going to be sent out for next day delivery after dpd lost the last one. I still haven't received any email updates regarding this and live chat are useless. It's been almost a month since the original phone was ordered

iD Mobile Employee

Hi @MissTiny,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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