I cannot say how bad ID Mobile are in words. I ordered an Iphone 17 on overnight delivery. DPD say they tried to deliver my phone but nobody was in, despite me being in all day and my cctv not showing any delivery attempt at all. I was told they would redeliver the following day which they did. I was working away so my wife took delivery, when I arrived home that evening my son was really upset as the phone was for him and they had delivered an Iphone 17 Promax in Blue which was not what we ordered. It gets worse as we opened the box to find it was a fake phone so I took it straight to Currys store. Here i was told it was indeed a fake as when it was turned on it had an Android operating system and they confirmed it was a Samsung phone in an Apple shell. I asked if they would replace it for what was ordered and Abdulah the assistant accused me of trying to scam them and told me he 'thought i was trying it on and he didn't believe me'. After loosing my mind in store he finally admitted he should not have accused me of such thing, this was after the manager intervened and told me I would need to launch a complaint with ID. This I done the very next morning, I provided images of the fake phone, images and video of DPD driver as well as images of the unopened packaging. I was told 15 days ago they would need to launch an investigation with DPD and it would take 6 days. I now contact them daily to see how things have progressed and get 'we haven't completed the investigation as yet, call again tomorrow'. If you look online this seems to be a common issue with ID Mobile and they all seem to end up with the customer out of pocket and with no phone. My experience has taught me two things do not trust either ID Mobile to help if there is a delivery issue and never to order a phone online - Particularly if it's being delivered by DPD. Please check all the phone delivery issues with DPD before ordering a phone, there is a scam that nobody really wants to except and put the blame on the consumer. In short AVOID ID MOBILE AT ALL COSTS.
FAKE IPHONE DELIVERED BY ID MOBILE
The latest email reply from ID Mobile - So wait another 2 days then. This is now a comedy surely.
So, I have waited 48 hours and still no closer to an answer - Actually I have now waited another 11 days and still no closer to an answer. Do ID Mobile really care about their customers. DO NOT USE ID MOBILE PEOPLE, THEY ARE SO BAD WHEN THINGS DON’T GO RIGHT AND EXCEPT NO LIABILITY.
+8Hi
We’re aware that there is an ongoing complaint and investigation regarding your issue, and I completely understand your frustration. However, we’ll need to allow the investigation to conclude before any further action can be taken.
Regards,
Gemma M
The iD Mobile Social Media Team
Hi
I apologise that the matter is taking longer than expected. Please be assured that we are working to resolve the issue as quickly as possible for you.
Michael Z
Then why say it will take 6 days when I originally raised the complaint over a month ago? I was also told that you would freeze my payments until this was resolved and i have now received an email chasing payment for my contract - Which was in fact put on hold by ID Mobile and not myself. This has now gone against my credit rating which will raise problems in the future. I have just come off the phone to your customer complaints team and guess what, we are still no further forward and still awaiting a response from DPD.
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