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New Contributor
July 3, 2026
Question

find my phone

  • July 3, 2026
  • 3 replies
  • 32 views

I need to find my phone its a Samsung galaxy a56 5g 

 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 3, 2026

    Hi ​@Laurar99,

     

    We're sorry to hear you're having trouble finding your phone.

     

    Could you let us know a little more about what's happened? For example, has the phone been lost, stolen, or is it simply misplaced?

     

    Please don't share any personal or account information publicly. Once we know a bit more about the situation, we'll be happy to point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Laurar99Author
    New Contributor
    July 8, 2026

    Yes its been stolen but it never had the sim card in it. Is there any way of tracking it without the sim 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Laurar99 , 

     

    I do apologise however we unable to track the handset with or without the SIM in it if you have insurance this would be the time to claim for it . Please note that if you require a replacement SIM you will need to contact Live Chat or send a direct message via our social media platforms. 

     

    Owethu