Hi ​@Laurar99,

We're sorry to hear you're having trouble finding your phone.

Could you let us know a little more about what's happened? For example, has the phone been lost, stolen, or is it simply misplaced?

Please don't share any personal or account information publicly. Once we know a bit more about the situation, we'll be happy to point you in the right direction.

Regards,

Gemma M

The iD Mobile Social Media Team

Yes its been stolen but it never had the sim card in it. Is there any way of tracking it without the sim 

Hi ​@Laurar99 , 

I do apologise however we unable to track the handset with or without the SIM in it if you have insurance this would be the time to claim for it . Please note that if you require a replacement SIM you will need to contact Live Chat or send a direct message via our social media platforms. 

Owethu