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Question

find my phone

  • July 3, 2026
  • 3 replies
  • 10 views

I need to find my phone its a Samsung galaxy a56 5g 

 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 3, 2026

Hi ​@Laurar99,

 

We're sorry to hear you're having trouble finding your phone.

 

Could you let us know a little more about what's happened? For example, has the phone been lost, stolen, or is it simply misplaced?

 

Please don't share any personal or account information publicly. Once we know a bit more about the situation, we'll be happy to point you in the right direction.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 8, 2026

Yes its been stolen but it never had the sim card in it. Is there any way of tracking it without the sim 


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2026

Hi ​@Laurar99 , 

 

I do apologise however we unable to track the handset with or without the SIM in it if you have insurance this would be the time to claim for it . Please note that if you require a replacement SIM you will need to contact Live Chat or send a direct message via our social media platforms. 

 

Owethu