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fraud

  • January 2, 2026
  • 3 replies
  • 40 views
J
New Contributor

Hello,

 

I have complained to iD mobile regarding a serious fraud incident on this platform... I need someone to contact me ASAP!

This complaint has been open for a long time!

Please can someone contact me to get this sorted today!

 

 

    3 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • January 7, 2026

    Hi ​@Jk070,

    I’m Matt, the iD Community Manager! 👋

    I’ve sent you a Private Message to find out more about what’s happening.

    Thanks.

    iD Community Manager
    G
    New Contributor
    • gvalkerae
    • New Contributor
    • April 2, 2026

    Hi ​@Matthew T could you please send me a private message too. I’m really struggling with live chat here re: an ongoing fraud case.

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 2, 2026

    Hi ​@gvalkerae,

     

    I am so sorry to hear that you have been a victim of fraud. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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