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Question

Fraud case – contract not authorised, device and SIM returned

  • April 1, 2026
  • 1 reply
  • 12 views
R
Community Member

I believe I have been a victim of fraud. I was misled into providing a verification code and I did not knowingly agree to any contract with iD Mobile.

 

As soon as I realised what happened, I returned both the phone and the SIM card. I do not authorise any contract, charges, or services under my name.

 

This must be treated as fraud and cancelled immediately. I request a full investigation and written confirmation that no account, contract, or balance remains under my name.

 

If this is not resolved, I will escalate the matter further.

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Zandile M
    • iD Mobile Employee
    • April 2, 2026

    Hi ​@Ridvanvani 

     

    Thank you for getting in touch with us, and I am so sorry that you are being victim of fraud. 

     

    Kindly send us a private message so that we can start the investigation into this matter and assist you further.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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