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Question

Fraud case update - live chat useless.

  • April 2, 2026
  • 1 reply
  • 14 views
G
New Contributor

I’ve logged a fraud case over a month ago, they cancelled the contract and opened a fraud investigation. 

 

I’ve messaged live chat on numerous occasions for an update and they are utterly useless, repeating pre-written blocks of text completely irrelevant to what im asking. no Emial address to contact and im out of the country so cant call in becaude the 90 minute wait times cost a fortune. 

 

i was told that i would have a resolution and an update within 30 days, its now been 37 days and not a word. 

 

i need help here.

    1 reply

    Anneline M
    iD Mobile Employee
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    • Anneline M
    • iD Mobile Employee
    • April 10, 2026

    Hi ​@gvalkerae, 

     

    Thank you for getting in touch. We’re sorry to hear about the experience you’ve had regarding the fraud case you reported. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

     

    Anneline

    The iD Mobile Team

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