I am still listed as owing a debt for an ID Mobile contract I have nothing to do with. I have not been able to track down anyone in ID Mobile to discuss or to find out what the account is connected to and I now have a debt against my name that I cannot do anything about.
I have reported this to the police and I have a fraud case file number, but no way seemingly of ridding myself of the link to this debt. Help!
+2Hi
Thank you for reaching out, we’re sorry to hear that you’ve been a victim of fraud.
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Anneline
The iD Mobile Team
Thanks Angeline. It has now been sorted as I managed to find a fraud number you operate. Your colleagues dealt with it really efficiently, found evidence of the fraud and have withdrawn the debt against my name.
Hi
Thank you for letting us know, and I’m glad to hear the matter has been resolved.
If you need any assistance in the future, please don’t hesitate to reach out to us.
Michael Z
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