New Contributor

Fraudulent Phones in my name

Forum|Forum|10 months ago
November 5, 2025
7 replies
188 views

2 phones were taken out fraudulently in my name and I found it on my credit report. I reported this to iD 15th Sept. They removed 1 phone but not the other so I am getting missed payments and my credit score is dropping. I keep calling but they just say I need to wait 30 days but it's been longer than 30 days now. I am applying for a mortgage so this is the worst time and they don't seem to care. Is anyone else having this issue?

Geluk

Silver Contributor

Not a suitable subject for a community forum; you need to pursue via LIVE CHAT.

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Z

Zandile M

iD Mobile Employee

Hi, @Georgia23

I’m really sorry to hear about the ongoing issue with the fraudulent accounts and the impact it’s having on your credit score I completely understand how stressful this must be, especially while applying for a mortgage. Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

Thank you,

Zandile

The iD Mobile Team

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G

Georgia23Author

New Contributor

Hi, @Georgia23

I’m really sorry to hear about the ongoing issue with the fraudulent accounts and the impact it’s having on your credit score I completely understand how stressful this must be, especially while applying for a mortgage. Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

Thank you,

Zandile

The iD Mobile Team

I started a live chat at 7.30pm this evening and they kept telling me that they'll be with me shortly till the chat cut out at 8pm? So they obviously didn't want to help and just waited till the 8pm when the chat closes. The customer service I have recieved these past 2 months have not been great at all. I also had 2 phones taken out in my name at Vodafone and Tesco Mobile on the same day. Both these companies helped me quickly and removed all the phones and hard searches from my credit score. So why can't iD mobile do the same?

WelshPaul

Platinum  Contributor

they obviously didn't want to help and just waited till the 8pm when the chat closes.

Maybe, just maybe they were busy dealing with other support requests who requested assistance before you did. Try again tomorrow.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hi there @Georgia23, please re-contact our live-chat today.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MZone

Platinum  Contributor

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.