2 phones were taken out fraudulently in my name and I found it on my credit report. I reported this to iD 15th Sept. They removed 1 phone but not the other so I am getting missed payments and my credit score is dropping. I keep calling but they just say I need to wait 30 days but it's been longer than 30 days now. I am applying for a mortgage so this is the worst time and they don't seem to care. Is anyone else having this issue?
Fraudulent Phones in my name
+10Not a suitable subject for a community forum; you need to pursue via LIVE CHAT.
Hi,
I’m really sorry to hear about the ongoing issue with the fraudulent accounts and the impact it’s having on your credit score I completely understand how stressful this must be, especially while applying for a mortgage. Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.
Thank you,
Zandile
The iD Mobile Team
Hi,
I’m really sorry to hear about the ongoing issue with the fraudulent accounts and the impact it’s having on your credit score I completely understand how stressful this must be, especially while applying for a mortgage. Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.
Thank you,
Zandile
The iD Mobile Team
I started a live chat at 7.30pm this evening and they kept telling me that they'll be with me shortly till the chat cut out at 8pm? So they obviously didn't want to help and just waited till the 8pm when the chat closes. The customer service I have recieved these past 2 months have not been great at all. I also had 2 phones taken out in my name at Vodafone and Tesco Mobile on the same day. Both these companies helped me quickly and removed all the phones and hard searches from my credit score. So why can't iD mobile do the same?
+26they obviously didn't want to help and just waited till the 8pm when the chat closes.
Maybe, just maybe they were busy dealing with other support requests who requested assistance before you did. Try again tomorrow.
+24Hi there
Thanks,
Tyler
+22
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
