Active Contributor

fraudulent sim swap

Forum|Forum|14 days ago
September 17, 2026
8 replies
48 views

This is just a warning. I have had a fraudulent sim swap. This has resulted in hacking of bank accounts and money laundering. ID mobile have been terrible. They do not return your calls. Avoid at all costs.

Gemma M

iD Mobile Employee

Hi @Gail Scotland,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gail ScotlandAuthor

Active Contributor

Thanks for replying. ID Mobile have just ignored me since the 26th of August. Never go with this company - ever.

Gemma M

iD Mobile Employee

Hi @Gail Scotland,

I’m sorry to hear about your experience and that you feel you’ve been left without assistance.

We can see that there is already an active private chat with you, so we’ll continue to assist you from there.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gail ScotlandAuthor

Active Contributor

What the private chat that says they will contact you in 3 days over 3 weeks ago. And other ones that say they will get someone to respond in an hour. And others that can "guarantee" they will be in touch by close of business. But nobody does get in touch. It is the worse way to treat a customer. So not much further forward are we?

Gail ScotlandAuthor

Active Contributor

There is no assistance. No one calls back. All false promises. We will phone in an hour, we will phone back by close of business. We will phone back in 3 days over 3 weeks ago. Never ever saw such bad customer service.

M

Marquerita T

iD Mobile Employee

Hi @Gail Scotland.

Thank you for your post.

I am sorry to learn of this. Can you please contact our team directly via https://www.idmobile.co.uk/live-chat. and request that you rather be contacted via email or ensure that they have the correct mobile number registered for the complaint.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gail ScotlandAuthor

Active Contributor

I have done all that. On Wednesday they "promised" someone would be in touch Thursday or the very latest on Friday. Well what a surprise there has been no contact - yet again. Words fail me.