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Question

Help! Phone number deactivated, WhatsApp hijacked

  • April 14, 2026
  • 1 reply
  • 16 views

Greg Goodale
Community Member

I can’t log into ID Mobile because my phone says Emergency Calls Only.

I have been logged out of WhatsApp and can’t log back in.

My Yahoo email was hacked today, too, so I suspect that I’ve been hacked. 

Can I do anything to find out what’s happening on my ID Mobile account before the Chat opens again tomorrow? 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • April 16, 2026

Hi ​@Greg Goodale

 

I’m really sorry to hear what’s happened I completely understand why this feels worrying, especially with multiple things happening at once.

 

From what you’ve described (Emergency Calls Only, being logged out of apps, and your email being compromised), it’s important we take a closer look at your iD Mobile account as soon as possible to make sure everything is secure.

 

I’ve just sent you a private message so we can go through some security checks and help get this sorted for you.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I’ll speak to you there shortly and help you get this resolved.

 

Thanks

 

Owethu