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fgourlay21
Community Member
July 2, 2026

Hi, I have recently moved abroad and removed my sim. I have now lost the sim so cannot access my account as I cannot receive the text message verification code. How do I access my account?

  • July 2, 2026
  • 1 reply
  • 17 views

Hi, I have recently moved abroad and removed my sim. I have now lost the sim so cannot access my account as I cannot receive the text message verification code. How do I access my account?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 2, 2026

Hi ​@fgourlay21 

 

Thank you for getting in touch with us, please confirm if you are trying to request a new esim within the app or would just like access to the iD Mobile a[pp?

Thanks,
Hosai

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