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I am experiencing scammers because of the lack of customer service providers

  • March 2, 2026
  • 2 replies
  • 18 views

I would like to raise an alarm about scammers on this platform. 

Yesterday I raised a complain about my id mobile data 

This morning I got an email from Irene bellow is the email asking me the time to call also with the number to contact 

I did not respond to the email only to be called on my EE contact 

The male indian man asked got in touch and he was even seeing my Gmail account and my id mobile number 

He asked me if I can share the verification code he sent 

I then asked him were he got my number and he could not give me the correct number 

Please be aware I now doubt if this platform is for ID mobile.

Last year I was scammed on this platform again after I failed to pay my contract online someone called me pretending to be supporting team member. 

So following this complain i will be contacting the police and report all these issues to Currys PLC because I believe a platform for scammers should be reported and replaced. 

 

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 2, 2026

In this case ​@Bertharshambare, the clue is in the email address. Seriously, do people think a major telecommunications company uses Gmail to communicate with its customers? 

Scammers are constantly active online. It’s our responsibility, both yours and mine, to stay vigilant.


Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • March 3, 2026

Hi ​@Bertharsha0203

 

Thank you ​@WelshPaul for answering ​@Bertharsha0203’s concern. 

 

If you require further assistance please feel free to reach back out to us, we’ll be happy to assist you. 

 

Thanks, 

Anneline

The iD Mobile Team