I lost my old iphone a couple of days ago. I have bought a new phone but want to stay with IDmobile and retain my old number. Also the old phone was locked at my request for security reasons

Forum|Forum|5 months ago
May 2, 2026
5 replies
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I lost my old iphone earlier this week. My provider was ID mobile. I have set up the new phone but wish to retain my old number. Also I arranged for that number to be locked following loss of the phone for security reasons

Decembersangel72

Gold Contributor

Hi @Gareth Pomfret

You can order a replacement SIM and keep your number:-

Just be aware that when you order a replacement SIM from iD Mobile, your account is temporarily suspended, and your phone service will stop working to prevent unauthorised use. Your number and plan are linked to the new SIM, which must then be activated upon receiving it.

Hope this helps x

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G

Gareth PomfretAuthor

New Contributor

Thank you, that is helpful. A difficulty may be that to protect my data I blocked my old number and I am unsure as to the procedure for unblocking and then transferring to the new Esim but with the old number. It would be a lot simpler if I could just speak to someone at ID.

Gemma M

iD Mobile Employee

Hi @Gareth Pomfret,

Thanks for getting in touch, and I am so sorry to hear that you lost your old phone.

When activating a new SIM, it gives you back control of your mobile number, whilst the old phone remains blocked. The best way to get this resolved would be to contact our customer service team via live chat by clicking here: https://www.idmobile.co.uk/live-chat

Once connected, simply explain your request and an advisor will assist you further.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

Gareth PomfretAuthor

New Contributor

Thanks Gemma. Thankfully I now have a new sim with my original number and all sorted. The breakthrough was actually speaking to an advisor at ID. I appreciate your input

Gemma M

iD Mobile Employee

Hi @Gareth Pomfret,

Thanks for letting us know, and I am glad to hear that your issue is now sorted.

If there is anything else that you would like assistance with, please do not hesitate to get back in touch with us.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.