I no longer have access to my SIM CARD. I returned my router because it was not working and forgot to take the SIM CARD out of it

Forum|Forum|3 months ago
June 22, 2026
1 reply
5 views

I no longer have access to my SIM CARD. I returned my router because it was not working and forgot to take the SIM CARD out of it. I am such an idiot!! I have read that you are able to offer a free replacement. The email address associated to me is: { REMOVED } I am only using the SIM CARD with a router (in fact I am in the process of purchasing a new router) I do not have a mobile number associated to the SIM CARD. I would be very greatful if you could help me. Thank you very much in advance.

Gemma M

iD Mobile Employee

Hi @Marcello,

I am so sorry to hear of the issues that you’re facing, however, as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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