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I no longer have access to my SIM CARD. I returned my router because it was not working and forgot to take the SIM CARD out of it

  • June 22, 2026
  • 1 reply
  • 0 views
M
New Contributor

I no longer have access to my SIM CARD. I returned my router because it was not working and forgot to take the SIM CARD out of it.  I am such an idiot!! I have read that you are able to offer a free replacement. The email address associated to me is: { REMOVED } I am only using the SIM CARD with a router (in fact I am in the process of purchasing a new router) I do not have a mobile number associated to the SIM CARD. I would be very greatful if you could help me. Thank you very much in advance.  

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

     Hi ​@Marcello,

     

    I am so sorry to hear of the issues that you’re facing, however, as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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