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New Contributor
June 22, 2026

I no longer have access to my SIM CARD. I returned my router because it was not working and forgot to take the SIM CARD out of it.

  • June 22, 2026
  • 3 replies
  • 13 views

I no longer have access to my SIM CARD. I returned my router because it was not working and forgot to take the SIM CARD out of it.  I am such an idiot!! I have read that you are able to offer a free replacement. The email address associated to me is: { REMOVED } I am only using the SIM CARD with a router (in fact I am in the process of purchasing a new router) I do not have a mobile number associated to the SIM CARD. I would be very greatful if you could help me. Thank you very much in advance.  

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 23, 2026

    Hi ​@Marcello,

     

    I am so sorry to hear of the issues that you’re facing, however, as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MarcelloAuthor
    New Contributor
    June 23, 2026

    Hi Gemma, 

     

    thank you for your response. I actually managed to solve everything with the help of your colleague on the chat this morning, so everything has been resolved.

     

    Kind regards,

     

    Marcello.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 25, 2026

    Hi ​@Marcello,

     

    Thanks for letting us know, we’re glad to hear that everything is sorted. 

     

    If you have any further questions, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.