Community Member

Question

ID have scammed me and my wife. They sent Fake IPHONE 17 PRO MAX twice!

Forum|Forum|8 months ago
January 31, 2026
9 replies
321 views

Me and my wife recently brough 2 contracts from ID. one for an Iphone 16 and one for an Iphone 17. Today we received both phones. I found it odd that both orders where wrong even though they where separate. The phone looked fake straight out of the box. It seemed off. When I turned them both on and searched the files I discovered that the Iphones where androids and not real! They have fake software installed etc. Fake functions the lot! Do not trust ID at all! In 2 minds on weather the police can do anything about it!

Matthew T

iD Mobile Employee

Morning @lui-smith,

I’m sorry to hear this has happened. Rest assured this wouldn’t have been deliberate, instead, it likely happened when the phones entered DPD’s delivery network.

I’ve escalated with our Customer Complaints Manager and will get back to you shortly.

Thanks.

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C

C0PY

New Contributor

This exact thing happened to us, did you get an outcome, or is it still ongoing?

Thanks

Gemma M

iD Mobile Employee

Hi @C0PY,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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M

M.f

New Contributor

I ended up with a fake phone too, 6 days investigation to then be told another 6 days… will it then be another 6 and another 6?

C

C0PY

New Contributor

Hi, I finally got mine sorted, who did you buy it from? Mine was from mobiles.co.uk and they are still investigating it now.

Id mobile were know help at all, just past the buck and so did mobiles.co.uk, blamed dpd.

M

M.f

New Contributor

Mine was an upgrade, yeh they just seem to keep longing it out, how long was it for yours to get sorted? Do you have the phone you were supposed to have? They have said they can’t send me another until the investigation is complete

C

C0PY

New Contributor

Mine was about 3 weeks in the end.

I goggled head office sent a formal complaint letter and another letter to currys plc. as they seem to own all these companies. In the end i found the operations managers email and the operation managers team sorted it.

Was a lot of arguments and stress, and I did report it to Report fraud, Trading Standards and the bbc, eventhough they didn't really help, but I thought just incase they wouldn't sort it for me.

They will probably try to blame the courier, but I did point out to them that my contract is not with the courier, it is with id mobile.

M

M.f

New Contributor

Are you able to point me in the direction of the operational managers email? Where can I find that? And the manager for curry’s or id mobile? Thanks for you help

Gemma M

iD Mobile Employee

Hi @M.f,

I'm sorry to hear you're looking to escalate this matter.

We don't provide email addresses for operational managers through the Community. If you'd like your concerns formally reviewed, please contact our Live Chat team and ask for an investigation to be logged. They'll be able to review the case and ensure it's directed to the appropriate team.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.