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Community Member
lui-smith
Community Member
January 31, 2026
Question

ID have scammed me and my wife. They sent Fake IPHONE 17 PRO MAX twice!

  • January 31, 2026
  • 3 replies
  • 266 views

Me and my wife recently brough 2 contracts from ID. one for an Iphone 16 and one for an Iphone 17. Today we received both phones. I found it odd that both orders where wrong even though they where separate. The phone looked fake straight out of the box. It seemed off. When I turned them both on and searched the files I discovered that the Iphones where androids and not real! They have fake software installed etc. Fake functions the lot!  Do not trust ID at all! In 2 minds on weather the police can do anything about it!

    3 replies

    Matthew T
    iD Mobile Employee
    Matthew T
    iD Mobile Employee
    February 2, 2026

    Morning ​@lui-smith,

    I’m sorry to hear this has happened. Rest assured this wouldn’t have been deliberate, instead, it likely happened when the phones entered DPD’s delivery network.

    I’ve escalated with our Customer Complaints Manager and will get back to you shortly.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    C0PY
    New Contributor
    September 22, 2026

    This exact thing happened to us, did you get an outcome, or is it still ongoing?

    Thanks

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 24, 2026

    Hi ​@C0PY,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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