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id like to speak to someone with knowledge

  • March 24, 2026
  • 5 replies
  • 23 views
L
Active Contributor

Can a manager or someone that knows shat they doing get in touch with me please about my stolen phone where the dual sim needs to be blacklisted not just one 

 

Thankyou 

5 replies

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • March 24, 2026

You can only progress via their CHAT page- type “SPEAK TO AN AGENT”.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Active Contributor
    • Lynn_dee
    • Author
    • Active Contributor
    • March 24, 2026

    Think its sorted thankyou 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • March 24, 2026

    Networks will only block the IMEI that was used with their SIM at the time of loss/theft. So, if you have a dual SIM phone, only the one IMEI’s will be blacklisted (usually).

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      L
      Active Contributor
      • Lynn_dee
      • Author
      • Active Contributor
      • March 24, 2026

      Thankyou Welsh Paul, its all confusing when has to imei in same phone but ive done another check both imei blacklisted and wen I just put in the second imei shows clear so weird 

       

       

       

      Anneline M
      iD Mobile Employee
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      • Anneline M
      • iD Mobile Employee
      • March 26, 2026

      Hi ​@Lynn_dee, 

       

      We’re sorry about any confusion caused. 

       

      Thank you ​@WelshPaul for providing ​@Lynn_dee with the above information. 

       

      If you require further assistance please do not hesitate to reach out to us via live chat and we’d be happy to assist. 

       

      -Anneline

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