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Question

ID mobile customer fraud. Purchased phone not provided and zero help offered.

  • September 3, 2025
  • 2 replies
  • 35 views
G
New Contributor

It appears that ID mobile have stolen and have no intention of providing the phone purchased as part of my new plan.

 

there have been a number of unhelpful live chat conversations.

 

what do I do prior to reporting the fraud ?

    2 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 4, 2025

    Hey there ​@gjermyn, sorry to hear this. 

     

    When did you order please and what have you been told?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New Contributor
    • gjermyn
    • Author
    • New Contributor
    • September 4, 2025

    Been told that I would need to cancel my contract and then when asked about the reimbursement of monies spent to for the handset the conversation ended.

     

    also been told that the handset delivery would be arranged as priority only to receive a subsequent lost and stolen email from ID.

    ordered early August 

     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 8, 2025

    Hey there ​@gjermyn, sorry to hear that. I’d recommend getting back in touch with the team you’ve already had discussions with as they’d already have the information regarding this and have been investigating this for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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