It appears that ID mobile have stolen and have no intention of providing the phone purchased as part of my new plan. there have been a number of unhelpful live chat conversations. what do I do prior to reporting the fraud ?

Hey there @gjermyn, sorry to hear this.When did you order please and what have you been told?Thanks,Tyler

ID mobile customer fraud. Purchased phone not provided and zero help offered.

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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