Community Member

Question

imei discrepancy, help needsd

Forum|Forum|2 months ago
July 20, 2026
1 reply
16 views

i lost my phone whilst abroad, ive claimed my insurance ive included imei number from box and received a proof of usage from ID mobile but on their proof of usage the imei number is different from that on the box… i only had one iPhone 17 I don’t know how this has happened

IMEI request

iD Mobile Employee

Hi @Archie123,

We’re sorry to hear about the experience you’ve had with your proof of usage request.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline