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New Contributor
December 1, 2025
Question

Is this normal for id mobile support?

  • December 1, 2025
  • 5 replies
  • 60 views

Is it normal to have "customer support" send me 3 emails, two of which are blank, from a Gmail address? That seems incredibly unprofessional if that's how it's done.

 

 

    5 replies

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    December 1, 2025

    Hi ​@Jimbo2031,

    No, this is not iD Mobile and please do not reply to these emails from ‘Irene Morgan’.

    Please can you confirm the email address used to send these emails so I can report it to our fraud team?

    Thanks.

    iD Community Manager
    Jimbo2031Author
    New Contributor
    December 1, 2025

    Apologies, my name actually isn't on the email. Still, the timing is very suspicious.

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    December 1, 2025

    @Jimbo2031 -

    Please can you confirm the email address Irene Morgan used to contact you? Thanks.

    iD Community Manager
    Jimbo2031Author
    New Contributor
    December 1, 2025
    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    December 1, 2025

    Thank you for confirming ​@Jimbo2031. I’ll escalate this with our fraud team.

    iD Community Manager