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Question

Is this normal for id mobile support?

  • December 1, 2025
  • 5 replies
  • 38 views
J
New Contributor

Is it normal to have "customer support" send me 3 emails, two of which are blank, from a Gmail address? That seems incredibly unprofessional if that's how it's done.

 

 

    5 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • December 1, 2025

    Hi ​@Jimbo2031,

    No, this is not iD Mobile and please do not reply to these emails from ‘Irene Morgan’.

    Please can you confirm the email address used to send these emails so I can report it to our fraud team?

    Thanks.

    iD Community Manager
    J
    New Contributor
    • Jimbo2031
    • Author
    • New Contributor
    • December 1, 2025

    Apologies, my name actually isn't on the email. Still, the timing is very suspicious.

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • December 1, 2025

    ​@Jimbo2031 -

    Please can you confirm the email address Irene Morgan used to contact you? Thanks.

    iD Community Manager
    J
    New Contributor
    • Jimbo2031
    • Author
    • New Contributor
    • December 1, 2025

    irenemorgan298@gmail.com

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • December 1, 2025

    Thank you for confirming ​@Jimbo2031. I’ll escalate this with our fraud team.

    iD Community Manager

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