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Question

just recived my sim and tried to get on to whats app, only to learn that someone else is using the number!

  • April 3, 2026
  • 1 reply
  • 9 views
G
Community Member
  • gsm1
  • Community Member

just recived my sim and tried to get on to whats app, only to learn that someone else is using the number!

 

how do i contact customer support to resolve this?

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 4, 2026

    Hi ​@gsm1,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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