just recived my sim and tried to get on to whats app, only to learn that someone else is using the number!

how do i contact customer support to resolve this?

iD Mobile Employee

Hi @gsm1,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

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