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Community Member
Anneliese
Community Member
July 27, 2026

lost phone

  • July 27, 2026
  • 1 reply
  • 17 views

Lost phone. Need a new e sim to use on new device 

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    July 27, 2026

    Hi ​@Anneliese ,

     

    Thank you for the message. I'm sorry to hear that you lost your phone.

    To get an eSIM on your new device, you'll need to request one. Please contact our Live Chat team at https://www.idmobile.co.uk/live-chat, and they'll assist you with getting a replacement eSIM.

     

    -Michael Z

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