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kcr4cer
Community Member
Oct 24, 2026 1:46 PM UTC
Question

Lost phone, no camera hardware available for selfie verification, need to update address to receive replacement SIM

Lost phone, no camera hardware available for selfie verification, need to update address to receive replacement SIM

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Oct 26, 2026 12:58 PM UTC

    Hi ​@kcr4cer 

    Thank you for reaching out to us, please accept my apologies for the inconvenience caused in order to update the details,

    Please do join a live chat on Live Chat Support | iD Mobile Network

    Thanks

    Hosai

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