Skip to main content
Question

Lost sim and having difficulties ordering replacement

  • July 7, 2026
  • 1 reply
  • 8 views
M
Community Member

I am currently in Thailand. I have lost my physical sim. I need to receive some text messages to my ID mobile phone number. Everytime I try to access the id mobile website to use the live chat, I get a security issue. How can I organise getting a replacement sim (prefereably an esim)?

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • July 9, 2026

    Hi ​@Mussaman,

     

    I am so sorry to hear that you have lost your SIM card. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement