Lost sim and having difficulties ordering replacement

Forum|Forum|2 months ago
July 7, 2026
1 reply
17 views

I am currently in Thailand. I have lost my physical sim. I need to receive some text messages to my ID mobile phone number. Everytime I try to access the id mobile website to use the live chat, I get a security issue. How can I organise getting a replacement sim (prefereably an esim)?

Gemma M

iD Mobile Employee

Hi @Mussaman,

I am so sorry to hear that you have lost your SIM card. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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