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Punjab
New Contributor
August 10, 2026

lost the sim again

  • August 10, 2026
  • 1 reply
  • 34 views

Hi I have bought new sim plan. That has been delivered to my address but I have lost the package. What should I do.

 

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    August 10, 2026

    Hi ​@Punjab,

     

    Thank you for your message.

     

    We are truly sorry to hear that you have lost your SIM. We understand how frustrating that is. Please note that we can send a replacement SIM to your billing address, which should be delivered within 2–3 working days. Alternatively, you can collect a replacement SIM from your nearest Currys store free of charge immediately. Please let us know how you would like to proceed.

     

    Thanks,

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