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Missing Upgrade Phone

  • March 30, 2026
  • 1 reply
  • 24 views
H
New Contributor

3 weeks and no DPD delivery for upgrade. ID mobile have charged my husband new contract price and the investigation seems to be going on much longer than they advised. They just do not seem to want to help! They will not allow us to cancel upgrade. So stuck on what we can do. Has anyone else had this and what was the outcome?

 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • March 31, 2026

    Hi ​@Heart ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    -Kwanele

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