Skip to main content
Kennettbec
Active Contributor
Active Contributor
July 7, 2026
Question

my parcel was delivered empty

  • July 7, 2026
  • 3 replies
  • 23 views

Dpd have tried to deliver an empty parcel. My phone was not in side I refused it at the door. I have tried online help I have called up and asked for help. I’d gave me an email to send video evidence of the doorbell footage but it doesn’t work any idea what to do next? Thanks 

    3 replies

    iD Mobile Employee
    July 7, 2026

    Hi ​@Kennettbec 

     

    Thank you for getting in touch with us, I'm sorry to hear that happened. 

     

    Please send us a private message to investigate further via out socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat 

     

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kennettbec
    Active Contributor
    Active Contributor
    July 9, 2026

    Days later still no solution I still have no phone sent out, despite the fact I have all video evidence no one wants it. I’m so disappointed in ID right now. I don’t understand why a new device has not been issued. The footage shows dpd trying to give me an empty envelope. He states clearly himself it’s empty they must have had it fall out at the depot, he states I will call them and tell them your mobile phone is missing. Clearly someone stole it. I have no idea why days later I’m still waiting.

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2026

    Hi ​@Kennettbec

     

    Thank you for taking the time to share your feedback.

     

    We're very sorry to hear about your experience, and we completely understand how frustrating this must be, especially given the circumstances you've described.

     

    Can we please ask if you've been able to speak with one of our agents regarding this issue?

     

    When a handset is reported as missing during delivery, an investigation must first be carried out before any decision can be made from our side. We appreciate that waiting for the outcome is frustrating, but this process is necessary to establish what has happened before we can determine the appropriate resolution.

     

    If you haven't already done so, please visit us via Live Chat or send us a direct message through one of our social media platforms. 

     

    We sincerely apologise for the inconvenience caused and appreciate your patience while this is being looked into.

     

    Owethu