my phone has been stolen

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My phone was stolen from work. I have a police case number and did report it to ID mobile but im concerned im paying monthly for a phone I havent got. I had no luck with insurance, what should I do

Gemma M

iD Mobile Employee

Hi @Nickyjayne,

We're very sorry to hear that your phone was stolen, and we understand your concern.

Unfortunately, even if the phone has been lost or stolen, the monthly agreement remains active, so you'll still be responsible for the charges associated with the contract.

As you've already reported the theft, one option available is to request a replacement SIM card. This would allow you to continue using your iD Mobile service, including your existing number, in another compatible device.

If you haven't already done so, please contact our Customer Service Team via Live Chat to discuss the available options and arrange a replacement SIM if required, they will also be able to provide any necessary documents required for your insurance claim.

We appreciate this isn't the outcome you were hoping for, but we hope this helps clarify things.

Regards,

Gemma M
The iD Mobile Social Media Team

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