oweing ID moblie money even after apparently cancelling my account and not receiving my phone.

Forum|Forum|6 months ago
March 19, 2026
1 reply
19 views

I ordered a phone from ID mobile and never received it I tried to contact them with no luck multiple times and have now received a letter saying I owe them money what is just complete unacceptable and know they are not responding to my emails.

Matthew T

iD Mobile Employee

Hi @Idmoblieuseless

Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.

We understand how concerning it must be to receive a billing notice for a device you have not received, especially after trying to contact us without success. This is certainly not acceptable, and we apologise for the frustration caused.

To get this resolved, we’ll need to review your account and confirm a few details with you. Please send a message to our iD Support team, and this’ll be picked up by them shortly: https://community.idmobile.co.uk/members/id-support-28777

Thanks.

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