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Question

Phone number has been spoofed, need a new SIM but can't change my address

  • July 15, 2026
  • 1 reply
  • 37 views
M
Community Member

I’ve now contacted ID mobile twice via the chat function.

Issue is my number has been spoofed so I am unable to make or receive phone calls and text messages. I’ve been told I need a new SIM to disconnect the scammers and retain my phone number. Unfortunately I need to change my address and the only way to do this is to do it on the app and enter an 8 digit pin that is sent via SMS….which I can’t receive. I’m going in circles

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • July 15, 2026

    Hi ​@MatBlack85 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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