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Question

Physical SIM marked as delivered but not received. Request for temporary eSIM

  • July 27, 2026
  • 3 replies
  • 9 views
A
New Contributor

My physical SIM card was due to he delivered by Royal Mail today. The tracking status shows that it has been delivered, but the delivery photo is extremely close-up and unclear. So I cant truly tell if that was proof it was even delivered to my building. 
 

i checked the delivery location in my building as soon as I got the email from Royal Mail, but I couldn’t find the package. I’ve also trued and I’m still trying to contact royal mail but I havent been able to get through. 

As I currently dont have access to my SIM, Could you please issue me an eSIM as a temporary solution while another SIM Card is delivered again to me.

 

 

    3 replies

    M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Michael Z
    • iD Mobile Employee
    • July 28, 2026

    Hi ​@Amel.hadfi8888 ,

     

    We can get an eSIM for you for your phone. Can you please contact our live chat team on https://www.idmobile.co.uk/live-chat and they will be able to assist regarding the matter for you.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Amel.hadfi8888
    • Author
    • New Contributor
    • July 28, 2026

    I tried following the steps but it’s sending a code to the new number. I dont have a sim card to do the code verification. 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • July 30, 2026

    Hi ​@Amel.hadfi8888,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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