Physical SIM marked as delivered but not received. Request for temporary eSIM

3 replies
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My physical SIM card was due to he delivered by Royal Mail today. The tracking status shows that it has been delivered, but the delivery photo is extremely close-up and unclear. So I cant truly tell if that was proof it was even delivered to my building.

i checked the delivery location in my building as soon as I got the email from Royal Mail, but I couldn’t find the package. I’ve also trued and I’m still trying to contact royal mail but I havent been able to get through.

As I currently dont have access to my SIM, Could you please issue me an eSIM as a temporary solution while another SIM Card is delivered again to me.

M

Michael Z

iD Mobile Employee

Hi @Amel.hadfi8888 ,

We can get an eSIM for you for your phone. Can you please contact our live chat team on https://www.idmobile.co.uk/live-chat and they will be able to assist regarding the matter for you.

-Michael Z

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A

Amel.hadfi8888Author

New Contributor

I tried following the steps but it’s sending a code to the new number. I dont have a sim card to do the code verification.

Gemma M

iD Mobile Employee

Hi @Amel.hadfi8888,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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